About Us
Services
Quality Control and Continuous Improvement
Financing
Human Resources
Suport and
Operations
Data Warehouse
Marketing
QC, Onboarding
and Processes
Budget
Planning
Control of income and expenses associated with activities.Financial
organization
Optimization of economic resources with realistic projection of financial statements.Financial
Solutions
Prevention of issues that jeopardize the economic stability of the company.Market
Experience
Continuos montiroring of trends, understanding current exchange rates, inflation rates, and general tendencies.Payroll
Salaries, bonuses, and deductions.Staff Organization
and Planning
Design job positions defining functions and responsibilities.Recruitment and
Selection
Attract competent candidates for company positions. Complete candidate analysis through a selection of tests and/or interviews.Performance
Evaluation and Staff
Control
Prevent problems that threaten the company's economic resources.Payroll and
Compensation
Management
Handle salaries, payment schedules, and reporting to government entities.Occupational Risk
Prevention
Work conditions and occupational risks. Implement preventive and protective measures. Preserve employee health.Business Inteligence
Assist the corporate group in enhancing performance and gaining a competitive edge by providing deep data analysis, reporting, data mining, and predictive analytics.Workforce
Management (WFM)
Manage KPIs used to measure operations. Schedule agent shifts. Financial impact of real-time decisions.Reports and
Statistics
Export records for Board of Directors. Regular reports (selected cases).IT
Monitoring of infrastructure, applications, services, and data network. Proper storage and backup of the corporate group's personnel information. Server maintenance regarding virus installation, updates, and preventive measures for secure access.
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Access and Security
Management: Overseeing
access control and ensuring
secure operations.
•
Continuous Monitoring and
Maintenance: Regular
system checks and upkeep.
•
User Support and Training:
Assisting and educating
users for optimal system use.
•
Report and Dashboard
Development: Creating
insightful reports and user-
friendly dashboards.
•
Business Intelligence Tool
Integration: Incorporating BI
tools for enhanced data
analysis.
•
Capacity Planning and
Scalability: Preparing for
growth and system
expansion.
•
Project Management and
Interdepartmental
Coordination: Overseeing
projects and facilitating
cross-department
collaboration.
•
Regulatory Compliance and
Data Security: Ensuring
adherence to laws and
safeguarding data.
•
Performance Analysis and
ETL Process Optimization:
Improving efficiency in
Extract, Transform, Load
(ETL) processes.
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Evaluation and Adoption of
Emerging Technologies:
Staying abreast of and
implementing new tech
solutions.
Strategic Marketing
Planning and
Development
Creating strategies to achieve set goals. Engaging and informing consumers about products and services.Advertising Campaign
Management
Boosting company services through targeted advertising, budgeting, and audience segmentation to increase interactions or generate qualified leads.Content Creation
Strategizing, producing, and publishing content to captivate the target audience.Corporate Branding
Management
Refreshing logos and all branding elements, including colors, fonts, effects, and graphic styles.Monitoring
Weekly and monthly monitoring. Call tracking. Calibration according to the skill and development.Quality Control
Quality audit on calls. Action plans. Evaluation and grading of service level.Processes
Creation of processes, manuals, profiles, and evaluations of the processes. Implementation and improvement of the processes.Onboarding
Conduct training for new personnel according to schedule and client request. Coaching for staff - Telemarketing, Collections, and Sales.
Our Structure
Our Firms
Did you know that we are Omnichannel?
From
targeted
internal
recruitment
to
performance
evaluation
and
control,
coupled
with
powerful
tools
like
reports
and
statistics,
all
supported
by
an
efficient
WFM
system and real-time tracking.
Boost your business success with us!
Allow one of our agents to schedule a demonstration appointment here:
Cutting edge, tech based solutions and
observable growth
![[x]](index_htm_files/close.png "Close")
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QAS based collection services
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Skip Tracing and Union of Debtors Asset Validation
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Location analysis and performance reports
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Database and systems management
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Third-party
debt
collection
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Legal support services
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General debt collection
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Medical debt collection services
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Health insurance collections
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Premier Financial Services
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Credit card debt collection
Collection Management -
Our Specialty
Sales Management - Boost Rates
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Lead Generation
•
Prospect Generation
•
Creation
and
use
of
Successful
Sales Strategies
•
Client retention
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Call Overflow Management
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Personalized Post-Sales Service
•
Automatic generation of statistics relevant to your product
Localized
Management
Nearshore
Management
Cutting edge, tech based solutions and
observable growth
